Frequently Asked Questions
Using the site
Do I need an account?
No. You can browse the full library, read translations and notes, and listen to audio without signing in. An account is only needed to save favourites across devices and, later, to manage a subscription.
What languages is the content in?
Original poems are in Chinese with pinyin support. Titles, authors, verse translations, study notes and all interface navigation are available in English. Deep-dive commentary is provided bilingually.
Do I need to read Chinese?
No. Each poem has an English translation and plain-language explanation; the Chinese text and audio are there if you want to learn the sound and characters.
Does the audio work on mobile?
Yes. Audio streams over HTTPS in modern mobile and desktop browsers; no app or download is required.
Accounts & privacy
How do I reset my password or delete my account?
Use "Forgot password" on the sign-in page. To delete your account, sign in and use account deletion, or email us — we remove your account, favourites and tokens. See the Privacy Policy (§4, §7).
Do you track me or sell my data?
No. We use one strictly necessary sign-in cookie and cookieless aggregate analytics. We do not sell or share personal information for advertising. See the Cookie Policy.
Where is my data stored, and is that OK under GDPR?
Our operator is based in China and hosting may be in the US/EU. Transfers out of the EEA/UK are covered by Standard Contractual Clauses with a transfer impact assessment, or the EU–US Data Privacy Framework where applicable. Details are in the Privacy Policy (§6).
Billing
Is PoemBridge free?
Yes, during the preview period. Paid plans are not on sale yet; see Pricing. We never ask for card details during the preview.
Which currencies and payment methods will you accept?
Prices will be displayed in USD and/or EUR. Payment methods are determined by our Merchant of Record at checkout and will be listed there before you confirm. We do not store card numbers.
Can I get a VAT invoice?
Invoices and tax handling are provided by our Merchant of Record, which is the seller of record for paid orders. Contact us if you need a specific billing detail.
How do refunds work?
See the Refund & Cancellation Policy. Cancelling stops future renewals; EU/UK consumers have the statutory withdrawal rights described there.
Teaching & content
Can I use this in a classroom?
Yes for in-class teaching and personal study, including short quoted excerpts with attribution. Bulk redistribution or commercial reuse of our translations and notes requires permission — see the Terms of Service (§5).
Are the translations authoritative?
They are original, reader-friendly translations created for learning and appreciation, not a scholarly critical edition. Some explanatory material was produced with AI assistance and reviewed by our team. For academic citation, consult a critical edition.
I found a mistake. Can I report it?
Please do — email us with the poem title or page URL. Corrections are welcome.