Refund & Cancellation Policy
Cancelling is always self-service and free. Refunds are handled by our payment provider, which is the Merchant of Record for your order.
1. Cancelling a subscription
- You can cancel at any time from your account area, or by emailing us.
- Cancellation stops future renewals. Your paid access continues until the end of the current billing period, and we do not issue pro-rata credits for unused days of that period unless the law requires it.
- We will send a renewal reminder in advance where required by law (for example in California and the EU).
2. EU/EEA and UK consumers — 14-day withdrawal
If you are a consumer in the EU/EEA or UK, you normally have 14 days from purchase to withdraw from a distance contract. Because a PoemBridge subscription is digital content delivered immediately, at checkout we ask you to expressly consent to immediate delivery and acknowledge that the withdrawal right is lost once delivery begins. If you did not give that consent, you may withdraw within 14 days by writing to us; we will refund the price paid using the same payment method, without undue delay and within 14 days of your notice.
This does not affect your statutory remedies if the digital content is faulty, not as described, or not supplied.
3. Other refund requests
For duplicate charges, technical failure that prevented delivery, unauthorised payment, or any other problem, contact us with your order reference and the email address on the account. We will review the case with our payment provider and respond promptly. Approved refunds are returned to the original payment method; bank processing may take several business days.
4. Who issues the refund
Our third-party Merchant of Record collects payment, handles tax and invoices, and is the legal seller for paid plans. It processes refunds under its own buyer terms in addition to this policy. We never receive or store your card details. If you are asked to confirm details, only do so through the official checkout or receipt emails from that provider — we will never ask for your full card number by email.
5. Chargebacks
Please contact us before opening a chargeback so we can resolve the issue quickly. A chargeback may suspend account access while the dispute is investigated.
6. Contact
1634185520@qq.com · see also About & Contact.